Returns & Refunds — Velix Scent Trd
:root {
--ivory: #F8F3E8; --cream: #EFE8D6; --gold: #C9A84C;
--gold-light: #E8D090; --deep: #2C1810; --text: #3A2E24; --muted: #8A7A6A;
}
* { margin:0; padding:0; box-sizing:border-box; }
body { background:var(--ivory); color:var(--text); font-family:'Cormorant Garamond',serif; line-height:1.9; font-size:18px; }
body::before { content:''; position:fixed; inset:0;
background: radial-gradient(ellipse at 10% 10%, rgba(201,168,76,0.05) 0%, transparent 50%),
radial-gradient(ellipse at 90% 90%, rgba(201,168,76,0.04) 0%, transparent 50%);
pointer-events:none; z-index:0; }
/* NAV */
nav { position:sticky; top:0; z-index:50; background:rgba(248,243,232,0.97);
backdrop-filter:blur(8px); border-bottom:1px solid rgba(201,168,76,0.25);
padding:14px 32px; display:flex; justify-content:flex-end; align-items:center; gap:12px; }
.nav-links { display:flex; gap:8px; flex-wrap:wrap; justify-content:flex-end; }
.nav-links a {
font-family:'Cinzel',serif; font-size:0.72rem; letter-spacing:0.18em;
color:var(--deep); text-decoration:none; text-transform:uppercase;
padding:9px 18px; border:1px solid rgba(201,168,76,0.5);
transition:all 0.25s; background:transparent;
}
.nav-links a:hover { background:var(--gold); color:#fff; border-color:var(--gold); }
.nav-links a.primary {
background:var(--deep); color:var(--gold-light); border-color:var(--deep);
}
.nav-links a.primary:hover { background:var(--gold); border-color:var(--gold); color:#fff; }
/* HERO */
.hero { position:relative; z-index:1; text-align:center; padding:72px 32px 56px;
border-bottom:1px solid rgba(201,168,76,0.2); }
.hero-eyebrow { font-family:'Cinzel',serif; font-size:0.72rem; letter-spacing:0.45em;
color:var(--gold); text-transform:uppercase; margin-bottom:20px; }
.hero-logo { width:300px; margin:0 auto 28px; display:block; }
.hero-title { font-family:'Cinzel',serif; font-size:2.6rem; font-weight:600; color:var(--deep);
letter-spacing:0.06em; margin-bottom:10px; line-height:1.3; }
.hero-title-ar { font-family:'Scheherazade New',serif; font-size:1.8rem; color:var(--text);
direction:rtl; margin-bottom:22px; }
.hero-ornament { display:flex; align-items:center; gap:16px; justify-content:center; margin:20px 0; }
.hero-ornament::before, .hero-ornament::after { content:''; width:80px; height:1px;
background:linear-gradient(to right, transparent, var(--gold)); }
.hero-ornament::after { background:linear-gradient(to left, transparent, var(--gold)); }
.hero-ornament span { color:var(--gold); font-size:0.9rem; }
.hero-lede { font-family:'IM Fell English',serif; font-style:italic; font-size:1.3rem;
color:var(--text); max-width:680px; margin:0 auto 20px; line-height:2; }
.hero-slogan { font-family:'Cinzel',serif; font-size:0.8rem; letter-spacing:0.4em;
color:var(--gold); text-transform:uppercase; margin-top:18px; }
.hero-meta { font-family:'Cinzel',serif; font-size:0.62rem; letter-spacing:0.35em;
color:var(--muted); text-transform:uppercase; margin-top:10px; }
/* CONTENT */
.content { position:relative; z-index:1; max-width:800px; margin:0 auto; padding:60px 28px 80px; }
.policy-section { margin-bottom:52px; }
.section-number { font-family:'Cinzel',serif; font-size:0.62rem; letter-spacing:0.45em;
color:var(--gold); text-transform:uppercase; margin-bottom:6px; }
.section-title { font-family:'Cinzel',serif; font-size:1.25rem; font-weight:600; color:var(--deep);
letter-spacing:0.08em; margin-bottom:12px; padding-bottom:10px;
border-bottom:1px solid rgba(201,168,76,0.35); }
.section-title-ar { font-family:'Scheherazade New',serif; font-size:1.15rem; color:var(--text);
direction:rtl; text-align:right; margin-bottom:16px; opacity:0.75; }
.section-body { font-size:1.15rem; color:var(--text); line-height:2.1; margin-bottom:16px; }
.section-body a { color:var(--gold); text-decoration:underline; }
.section-body a:hover { color:var(--deep); }
.section-body-ar { font-family:'Scheherazade New',serif; font-size:1.1rem; color:var(--text);
direction:rtl; text-align:right; line-height:2.2; margin-bottom:16px; opacity:0.85;
padding:16px; border-right:2px solid rgba(201,168,76,0.35); }
.section-body em { font-style:italic; color:var(--deep); }
.policy-list { list-style:none; margin:16px 0; padding:0; }
.policy-list li { display:flex; gap:14px; align-items:flex-start; padding:11px 0;
border-bottom:1px solid rgba(201,168,76,0.12); font-size:1.1rem; color:var(--text); line-height:1.85; }
.policy-list li::before { content:'✦'; color:var(--gold); font-size:0.7rem; margin-top:6px; flex-shrink:0; }
.policy-list a { color:var(--gold); text-decoration:none; }
.policy-list a:hover { text-decoration:underline; }
.pull-quote { margin:40px 0; padding:28px 40px;
border-top:1px solid rgba(201,168,76,0.4); border-bottom:1px solid rgba(201,168,76,0.4); text-align:center; }
.pull-quote p { font-family:'IM Fell English',serif; font-style:italic; font-size:1.35rem;
color:var(--deep); line-height:1.9; }
.note-box { background:rgba(201,168,76,0.07); border-left:3px solid var(--gold);
padding:20px 24px; margin:20px 0; font-family:'IM Fell English',serif; font-style:italic;
font-size:1.05rem; color:var(--text); line-height:2; }
.ornament-divider { display:flex; align-items:center; gap:16px; margin:40px 0; }
.ornament-divider::before, .ornament-divider::after { content:''; flex:1; height:1px;
background:rgba(201,168,76,0.3); }
.ornament-divider span { color:var(--gold); font-size:0.8rem; letter-spacing:0.3em; }
/* FOOTER */
footer { position:relative; z-index:1; text-align:center; padding:52px 32px;
border-top:1px solid rgba(201,168,76,0.2); background:rgba(201,168,76,0.03); }
.footer-logo { width:220px; margin:0 auto 20px; display:block; opacity:0.88; }
.footer-slogan { font-family:'Cinzel',serif; font-size:0.75rem; letter-spacing:0.38em;
color:var(--gold); text-transform:uppercase; margin-bottom:10px; }
.footer-tagline { font-family:'IM Fell English',serif; font-style:italic; font-size:1.05rem;
color:var(--muted); margin-bottom:8px; }
.footer-tagline-ar { font-family:'Scheherazade New',serif; font-size:1rem; color:var(--muted);
direction:rtl; margin-bottom:18px; }
.footer-contact { font-family:'Cinzel',serif; font-size:0.55rem; letter-spacing:0.3em;
color:var(--muted); text-transform:uppercase; line-height:2.2; }
.footer-contact a { color:var(--gold); text-decoration:none; }
.footer-contact a:hover { text-decoration:underline; }
/* MOBILE */
@media (max-width: 600px) {
nav { padding:12px 16px; }
.nav-links a { font-size:0.68rem; padding:8px 12px; letter-spacing:0.1em; }
.hero { padding:52px 20px 40px; }
.hero-logo { width:240px; }
.hero-title { font-size:2rem; }
.hero-title-ar { font-size:1.5rem; }
.hero-lede { font-size:1.2rem; }
.content { padding:40px 20px 60px; }
.section-title { font-size:1.15rem; }
.section-body { font-size:1.1rem; }
.policy-list li { font-size:1.05rem; }
.pull-quote p { font-size:1.2rem; }
.pull-quote { padding:24px 20px; }
footer { padding:40px 20px; }
}
· House Policies
Returns & Refunds
سياسة الإرجاع والاسترداد
✦
At House Velix, we take great pride in every fragrance we source and curate. Your satisfaction is our highest honour, and we wish to ensure every experience with us is nothing short of exceptional.
Your Signature Scent Awaits
Velix Scent Trd · Doha, Qatar · Est. 2025
✦ 01
Our Returns Policy
سياسة الإرجاع
We accept returns on unopened, unused products in their original condition and packaging within 7 days of the delivery date. To be eligible, your item must meet all of the following conditions:
- The product must be completely unopened and unused
- The original seal must be fully intact and unbroken
- The item must be in its original packaging with all tags and inserts
- The return request must be submitted within 7 days of receiving your order
Please note — due to the intimate nature of fragrance, we are unable to accept returns on any opened or used items. We trust you will understand that this policy protects the hygiene and integrity of every product we source and curate for our patrons.
نقبل إرجاع المنتجات غير المفتوحة وغير المستخدمة في حالتها الأصلية خلال 7 أيام من تاريخ الاستلام. لا يمكن إرجاع أي منتج تم فتحه أو استخدامه.
✦ ✦ ✦
✦ 02
How to Request a Return
كيفية طلب الإرجاع
To initiate a return, please contact our Patron of Client Relations within 7 days of receiving your order through any of the following:
Please include your full name, order number, reason for return and a photograph of the item in its original, unopened condition. Our team will respond within 2 business days.
لطلب الإرجاع، يرجى التواصل معنا خلال 7 أيام من استلام طلبك عبر contact@velixscent-qat.com، مع ذكر رقم الطلب وسبب الإرجاع وصورة للمنتج.
✦ ✦ ✦
✦ 03
Refunds
الاسترداد
Once your returned item has been received and inspected, we will notify you of the outcome. If your return is approved, a full refund will be issued to your original payment method within 5 to 10 business days.
- Shipping costs are non-refundable
- Return shipping is at your own cost
- We recommend a trackable shipping method — we cannot be responsible for items lost in transit
سيتم رد المبلغ الكامل إلى وسيلة الدفع الأصلية خلال 5 إلى 10 أيام عمل بعد استلام المنتج والتحقق منه. تكاليف الشحن غير قابلة للاسترداد.
✦ ✦ ✦
✦ 04
Non-Returnable Items
المنتجات غير القابلة للإرجاع
For the health and hygiene of all our patrons, the following items cannot be returned under any circumstances:
- Any opened, used or unsealed fragrance products
- Items purchased during a sale or promotional event
- Gift cards or store credit
لا يمكن إرجاع أي منتجات مفتوحة أو مستخدمة، أو منتجات اشتُريت أثناء العروض، أو بطاقات الهدايا.
✦ ✦ ✦
✦ 05
Damaged or Incorrect Items
المنتجات التالفة أو الخاطئة
In the rare and unfortunate event that you receive a damaged or incorrect item, we sincerely apologise. Please contact us immediately at contact@velixscent-qat.com with photographic evidence and we will resolve the matter promptly and at no additional cost to you.
في حال استلام منتج تالف أو خاطئ، يرجى التواصل معنا فوراً عبر contact@velixscent-qat.com مع صورة للمنتج. سنتولى حل المشكلة على الفور وبدون أي تكلفة إضافية.
"We source every fragrance with the greatest of care.
Your trust in House Velix is something we do not take lightly."
"نختار كل عطر بعناية فائقة. ثقتك في بيت فيليكس أمانة نحملها بكل اعتزاز."
