Our Returns Policy

We accept returns on unopened, unused products in their original condition and packaging within 7 days of the delivery date. To be eligible, your item must meet all of the following conditions:

• The product must be completely unopened and unused
• The original seal must be fully intact and unbroken
• The item must be in its original packaging with all tags and inserts
• The return request must be submitted within 7 days of receiving your order

How to Request a Return

To initiate a return, please contact our Patron of Client Relations within 7 days of receiving your order through any of the following:

• Email: contact@velixscent-qat.com
• Tel: +974 3373 1886
• Website: velixscent-qat.com

Please include your full name, order number, reason for return and a photograph of the item in its original, unopened condition. Our team will respond within 2 business days.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. If your return is approved, a full refund will be issued to your original payment method within 5 to 10 business days.

• Shipping costs are non-refundable
• Return shipping is at your own cost
• We recommend a trackable shipping method — we cannot be responsible for items lost in transit

Non-Returnable Items

For the health and hygiene of all our patrons, the following items cannot be returned under any circumstances:

• Any opened, used or unsealed fragrance products
• Items purchased during a sale or promotional event
• Gift cards or store credit

Damaged or Incorrect Items

In the rare and unfortunate event that you receive a damaged or incorrect item, we sincerely apologise. Please contact us immediately at contact@velixscent-qat.com with photographic evidence and we will resolve the matter promptly and at no additional cost to you.